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Oracle Sales Business Process Foundations Associate Rel 2 Sample Questions (Q33-Q38):

NEW QUESTION # 33
Charles is the Sales Representative for key account Ajax Inc. Carole is the Sales Manager, Catherine is the Sales Director, Carlos is the Marketing Director, and Clarice is the Marketing Vice President. Which two people are primarily responsible for analyzing customer onboarding calls?

A. Clarice
B. Carlos
C. Charles
D. Catherine
E. Carole

Answer: C,E

Explanation:
Analyzing customer onboarding calls falls to sales roles directly involved with the account. "Charles" (A), the Sales Representative, handles day-to-day interactions and gathers insights from calls. "Carole" (C), the Sales Manager, oversees the process and ensures alignment with sales goals. "Catherine" (D), "Carlos" (E), and "Clarice" (B) are higher-level or marketing roles, less involved in operational analysis. The corrected answer (Ans: 1, 3) fits Oracle's sales team responsibilities.

NEW QUESTION # 34
Johanna has qualified and converted her lead to an opportunity. What should be the new status of her lead?

A. Converted
B. Escalated
C. Unqualified
D. Rejected
E. Qualified

Answer: A

Explanation:
In Oracle CX Sales, a lead's status changes to "Converted" (A) after being qualified and turned into an opportunity, marking the transition from lead to sales pipeline. "Rejected" (B) or "Unqualified" (D) applies to leads not pursued. "Qualified" (C) is an interim status before conversion. "Escalated" (E) indicates review, not conversion. The answer (Ans: 1) follows Oracle's lead lifecycle.

NEW QUESTION # 35
Which three are used for creating leads in the CX Sales application?

A. A Sales Administrator can use the Import Management process.
B. A salesperson can manually create new leads in the UI.
C. Leads can be created through integration with a marketing application, such as Oracle Eloqua.
D. A Sales Administrator can initiate a built-in lead generation process tool.

Answer: A,B,C

Explanation:
Oracle CX Sales supports multiple lead creation methods. "A Sales Administrator can use the Import Management process" (B) allows bulk lead imports. "Integration with a marketing application like Oracle Eloqua" (C) automates lead capture from campaigns. "A salesperson can manually create new leads in the UI" (D) enables direct entry. "A built-in lead generation process tool" (A) is vague and not a standard Oracle CX Sales feature; lead generation typically ties to marketing tools or manual actions. The answer (Ans: 2-3-4) reflects Oracle's lead creation options.

NEW QUESTION # 36
Which two statements concerning lead score are correct?

A. The data points/input that form the overall score must come from the lead source data.
B. Lead scoring rules can only be run once per week.
C. Lead score can be used as a criterion for lead ranking rules.
D. Lead score is a score assigned to a lead that can help in its qualification for further stages.

Answer: C,D

Explanation:
In Oracle CX Sales, "Lead score is a score assigned to a lead that can help in its qualification" (A) is true, aiding prioritization. "Lead score can be used as a criterion for lead ranking rules" (C) is also true, as scores drive rank tiers. "Must come from lead source data" (B) is false, as scores use multiple data points (e.g., behavior, profile). "Only run once per week" (D) is incorrect, as scoring can be dynamic. The answer (Ads: 1, 3) reflects Oracle's flexible scoring system.

NEW QUESTION # 37
Which statement about quote generation is incorrect?

A. Once a quote is complete, it is immediately sent to the customer for approval.
B. The quoting application may add products and services vital for a successful solution.
C. Quotes are created based on the product details in the opportunity.
D. Discounts may be applied to the quote during the quote generation process.

Answer: A

Explanation:
In Oracle CX Sales, quote generation follows a structured process. "Discounts may be applied" (B) is correct, as discounts are configurable during quoting. "Quotes are created based on opportunity product details" (C) is accurate, linking quotes to opportunities. "Adding vital products/services" (D) is possible to ensure a complete solution. However, "immediately sent to the customer" (A) is incorrect because quotes typically require internal review or approval (e.g., for out-of-policy discounts) before being sent, making this the incorrect statement (RDS: 1).

NEW QUESTION # 38
......

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